Cytrack MCP Server
Model Context Protocol server for Cytrack call analytics & contact-centre management.
RunningMCP Endpoint
GET / POST /mcp
Available Tools
| Tool | Description |
|---|---|
| get_call_recording | Fetches call data or recordings from natural language (show calls for today, agent summary, etc.). |
| get_report | Opens a report in CyReport. Triggered only when user mentions "CyReport" or "open in CyReport". |
| cydesk_manager | Manages CyDesk agents and queues via natural language. Creates/deletes agents/queues, shows flow accounts and queue configuration. |
| cytrack_reset | Resets the current conversation session, clearing report context and CyDesk session ("reset", "start over", etc.). |
Available Prompts
| Prompt | Conversation starter |
|---|---|
| list_active_queues | Show me all currently active queues. |
| todays_calls | Show me all calls for today |
| yesterdays_calls | Show me all calls for yesterday |
| this_months_calls | Show me all calls for this month |
| last_weeks_call_report | Show call logs for last week as a report |
| top_agents | Who are the top-performing agents this week? |
| calls_mentioning_word | Show me all calls from last month where someone said the word "sorry" (arguments: word, period) |
| calls_for_agent | Show me all calls for Mark (argument: agentName) |
| calls_for_queue | Show me all calls for the sales queue (argument: queue) |
| negative_sentiment_calls | Show me calls from last month with negative customer sentiment (argument: period) |
| positive_sentiment_report | Generate a report to find calls from last month with positive customer sentiment (argument: period) |
| follow_up_commitments | Show calls from last week where the agent promised a follow-up (argument: period) |
| agent_activity_summary | Give me an agent activity summary for yesterday (argument: period) |
| queue_summary | Give me a queue summary for today (argument: period) |
| show_flow_accounts | Show me the flow accounts queue |
| show_queue_configuration | Show me configuration for sales queue (argument: queue) |
| queue_members | Show me the agents assigned to the sales queue (argument: queue) |
| agent_queues | Show me all queues for John Smith (argument: agentName) |
| agents_by_role | Show me all agents that have the Administrator role (argument: role) |
| create_agent | Create an agent called John Smith with the role Administrator (arguments: agentName, role) |
| create_queue | Create a new queue |
| add_agent_to_queue | Add agent John Smith to sales queue (arguments: agentName, queue) |
| remove_agent_from_queue | Remove agent John Smith from sales queue (arguments: agentName, queue) |
| force_logout_agent | Force logout agent John Smith (argument: agentName) |
| reset_session | Reset Cytrack session |
Available Resources
| URI | Description |
|---|---|
| guide://cytrack/mcp-guide | The Cytrack MCP Server guide (Markdown): overview, available tools, usage examples, and technical reference. |